Shipping policy

Shipping Policy

Effective Date: August 10, 2026

Thank you for shopping with Raw Dog Outdoors.

Many of our products are produced or printed after an order is placed. Because of this, orders may require both production time and carrier transit time before reaching you.

Order Processing

Orders are sent for production and fulfillment as soon as reasonably possible after payment is confirmed.

Estimated production and shipping times may vary by product, destination, order volume, carrier conditions, holidays, and other factors.

Any estimated delivery date displayed at checkout is an estimate unless Raw Dog Outdoors expressly guarantees otherwise.

Shipping Rates

Available shipping methods and applicable shipping charges are displayed during checkout.

Shipping costs may vary based on destination, products ordered, package size, and selected shipping method.

Tracking

When tracking is available, customers will generally receive tracking information after an order ships.

Tracking information may take time to begin displaying movement after a shipping label is created.

Multiple Packages

Products in the same order may occasionally be produced or shipped from different fulfillment locations.

As a result, an order may arrive in more than one package and on different dates.

Additional shipping charges will not be added after checkout solely because we choose to divide an order into multiple packages.

Incorrect Addresses

Customers are responsible for providing an accurate and complete shipping address.

If you notice an error in your shipping information, contact us at [CUSTOMER SERVICE EMAIL] as quickly as possible.

We cannot guarantee that an address can be changed after an order enters production or ships.

Additional costs caused by an incorrect or incomplete customer-provided address may be the customer's responsibility where permitted by law.

Lost or Delayed Packages

Carrier delays can occasionally occur.

If tracking shows unusual delay or a package appears lost, contact us at [CUSTOMER SERVICE EMAIL] and we will assist with investigating the shipment.

If we become unable to ship your merchandise within a timeframe we specifically promised, we will contact you and provide any delay, cancellation, or refund options required by applicable law.

Packages Marked Delivered

If tracking shows that a package was delivered but you cannot locate it, first check around the delivery location and with household members or neighbors.

You may also need to contact the shipping carrier.

Contact Raw Dog Outdoors if additional assistance is needed.