Return & Refund Policy

Effective Date: August 10, 2026

We want you to be happy with your Raw Dog Outdoors gear.

If there is a problem with your order, contact us and we will make a reasonable effort to make it right.

Standard Returns

Unless an item is identified as final sale, customized, personalized, or otherwise non-returnable, you may request a return within 30 days after delivery.

To qualify for a standard return, the product must generally be:

• Unworn
• Unwashed
• Unused
• Free from stains, odors, pet hair, or damage
• In substantially the same condition in which it was received

Proof of purchase may be required.

Do not send a return without contacting us first.

Return Shipping

For returns based on size, fit, preference, or change of mind, the customer is responsible for return-shipping costs unless Raw Dog Outdoors agrees otherwise.

Original shipping charges are generally non-refundable.

Damaged, Defective, Misprinted, or Incorrect Items

If your order arrives damaged, defective, misprinted, or different from the product you ordered, contact us as soon as reasonably possible at [CUSTOMER SERVICE EMAIL].

Include:

• Your order number
• A description of the problem
• Clear photographs showing the issue when applicable

If we confirm that the item was defective, damaged, misprinted, or incorrectly fulfilled, Raw Dog Outdoors may provide a replacement, refund, or other appropriate resolution at no additional product cost to you.

Exchanges

Because many Raw Dog Outdoors products are produced after an order is placed, direct exchanges may not always be available.

Where a direct exchange is unavailable, you may need to return an eligible item and place a new order for the desired size or product.

Made-to-Order, Customized, and Personalized Products

Some made-to-order, customized, personalized, limited-release, or specially produced products may not be eligible for standard change-of-mind returns.

Any such restriction should be disclosed on the applicable product page or before purchase.

This limitation does not eliminate remedies that may apply when an item is damaged, defective, incorrectly fulfilled, or otherwise subject to rights that cannot legally be waived.

Final-Sale Items

Products clearly identified as Final Sale are generally not eligible for standard returns or exchanges unless they arrive damaged, defective, or incorrect or applicable law requires otherwise.

Refunds

Once an approved return is received and inspected, we will notify you regarding the refund.

Approved refunds will generally be issued to the original payment method.

Processing times after a refund is issued may vary depending on your bank or payment provider.

Cancellations

Because orders may enter production quickly, we cannot guarantee that an order can be canceled or modified after it is submitted.

Contact us as soon as possible if you need to request a cancellation or change.

If production or fulfillment has not begun, we will make a reasonable effort to accommodate the request.

Return Address

Do not mail merchandise until your return has been approved.

Approved returns should be sent to the address provided in your return authorization.

Return Address:
[MAILING/RETURN ADDRESS]

Contact

For returns, damaged items, refunds, or order issues:

Raw Dog Outdoors
Email: [CUSTOMER SERVICE EMAIL]